Mission Statement

Reliant Fire Apparatus’ mission is to provide superior products and service to our customers and develop long term relationships which will lead to continued customer satisfaction and in doing so will establish and maintain our customer’s and Reliant’s continued long term success.

Reliant will accomplish this by:

• Providing the most professional and knowledgeable personnel to assist the customer in determining their needs and supplying the best solutions to those needs.
• Providing the highest quality products available at a fair price thereby providing the greatest value to the customer.
• Providing prompt, efficient and effective service to our customers in times of need to minimize product down time and keep emergency equipment ready to respond.
• Providing our employees with a safe and satisfying work environment including equitable compensation for energies expended to meet the company’s mission and goals.
• Be a good and generous neighbor by supporting the community in which we work and the communities of the customers we serve.
• By having and being known for unquestionable integrity, honesty and concern for all our customers, potential customers and community.

Our guiding principles are:

• Always remember that our customers are the single most important aspect of our company. Without them we will not survive.
• Maintain frequent contact with existing customers to be aware of their needs and wants and satisfy them as quickly as possible. Be available to them at all times.
• Continuously strive to increase our knowledge and understanding of our customers, industry, marketplace and products.
• Represent only those companies who have similar missions and beliefs of Reliant Fire Apparatus.
• Be honest and fair at all times with our customers, suppliers and fellow employees. To always do what is right for everyone involved even when it may not seem like the easiest or most popular thing to do.
• Donating our time, talent and money to our communities in order to give back for what we have been fortunate enough to accomplish.
• Giving thanks daily to God for the blessings he has given us.